Privacy Policy & Terms 

Introduction

Roamylon Travels respects your privacy. This policy explains what information we collect when you use our website, contact us or book a journey, and how we look after it.

Information we collect

• Contact details such as your name, email address and phone or WhatsApp number
• Trip details such as travel dates, number of travellers and preferences
• Information needed to make bookings, such as passport names and dietary requirements
• Basic technical data such as browser type and pages visited

How we use your information

• To respond to enquiries and plan your itinerary
• To make bookings with hotels, drivers and guides on your behalf
• To send travel updates about your booking
• To improve our website and services

Sharing your information

We only share the details our trusted partners — hotels, transport providers and guides — need to deliver your trip. We never sell your personal information.

Website enquiries and external services

When you submit an enquiry or trip request, we send the details you provide to our team using Resend, our email delivery provider. We use your contact details to reply. If you choose to continue on WhatsApp, your request is first sent to our team by email. Resend, WhatsApp, social networks and other external services handle information under their own privacy policies.

Browser storage

We use temporary browser session storage to remember when you dismiss the WhatsApp prompt. This preference does not contain your enquiry details and is cleared when the browser session ends.

Your rights

You can request access to, correction of or deletion of the personal information we hold about you by contacting hello@roamylontravels.com. We may need to verify your identity. Requests are handled subject to applicable law and any records we must retain for accounting, bookings or legal obligations.

Bookings

A booking is confirmed once we have received your deposit and sent written confirmation of your itinerary.

Payments

• A deposit is required to confirm your booking
• The balance is due before the arrival date stated in your confirmation
• Prices are quoted per itinerary and may change until confirmed

Changes to your itinerary

We will always try to accommodate changes. Occasionally weather, road conditions or partner availability may require us to adjust your plans; if so we will offer the closest possible alternative.

Travel insurance

We strongly recommend comprehensive travel insurance covering medical expenses, cancellation and personal belongings.

Responsibility

We carefully select our partners but cannot be held responsible for circumstances beyond our reasonable control.

Cancelling your booking

Please tell us in writing (email or WhatsApp) as soon as you know you need to cancel. Charges depend on how close to your arrival date we receive notice and on the policies of the hotels booked.

Refunds

Eligible refunds are processed to the original payment method. Your booking confirmation sets out the exact charges that apply to your trip.

Changes made by us

If we need to make a significant change to your booking, we will offer you a comparable alternative or a refund of the affected services.

Events beyond our control

For natural disasters, severe weather or other events beyond anyone's control, we will work with you to rearrange your journey wherever possible.

What we store

We keep the information needed to plan and deliver your journey, and records required by law.

How long we keep it

Booking records are kept only as long as necessary for operational, accounting and legal purposes.

Security

Access to your data is limited to the team members who need it to look after your trip.

Requesting deletion

To ask us to delete your data, email hello@roamylontravels.com. We will respond to explain the outcome, including any information we must retain to meet legal obligations or resolve an outstanding booking or dispute.